What’s New

Increased Bot Message Limit per Conversation

We’ve increased the maximum number of messages a bot can send within a single conversation for Prompt-based and Form-based bots.

The limit has been raised from 25 messages to 100 messages, allowing bots to continue longer and more complex conversations without stopping unexpectedly.

This update improves reliability for advanced Conversation AI use cases where conversations naturally require more back-and-forth.

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How It Works

No additional setup is required.

The new message limit applies automatically to all Prompt-based bots and Form-based bots
Bots can now send up to 100 messages per conversation
Existing bot behaviour remains unchanged, except for the higher cap

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How to Configure

Go to Bot Settings
Navigate to “Maximum messages a Bot can send in a Conversation”
Set a value between 1 and 100
Save your changes

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Why It Matters

Previously, bots frequently hit the message limit, causing conversations to stop and requiring manual admin intervention.

With the increased limit, bots can sustain longer conversations more reliably.

This helps:

Reduce unexpected conversation drop-offs
Minimise manual follow-ups by admins
Improve continuity in automated conversations

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Impact

Previously, bots were hitting the message cap for 5,000+ contacts daily, causing conversations to stop unexpectedly
Improved automation reliability at scale
Faster responses without admin intervention
Better support for longer, more complex AI-driven interactions

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