We’re introducing a brand new way to record and showcase customer feedback collected outside of integrated review platforms — now available in Labs!

Once enabled, you’ll find it inside Reputation → Reviews → Add Reviews.

✨ What’s New

1. 🖊️ Add Reviews Manually

Easily submit customer reviews that were collected offline or through channels we don’t directly integrate with. You can now enter:

Customer Name
Review Rating
Review Text
Date of the Review
Platform / Source (choose an existing platform, add a new unsupported one like Checkatrade, or simply select No Platform for word-of-mouth reviews)
Profile Picture
Photo Attachments

This allows you to consolidate all your feedback — both collected and manual — in one unified view.

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2. 📤 Bulk Upload via CSV

Import multiple reviews at once using our new CSV uploader.

Upload reviews with:

Reviewer details
Rating & text
Review dates
Platform names
Attachments (via links)

Includes:

Downloadable CSV template
Validation for incorrect or missing fields
Error-free file handling to ensure smooth imports

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3. 🪄 Unified Review Display

Manual reviews now appear directly inside your Reputation → Reviews list, alongside Google and other sourced reviews. New capabilities include:

Filter by Source, including “Manual pages”
Display the platform label (e.g., Checkatrade, Amazon, No Platform)
Visual consistency with fetched reviews
AI Summary compatibility

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4. 🌟 Showcase Manual Reviews in Widgets

These manually added reviews can now also appear inside your Review Widgets, making it easy to display all your best feedback — regardless of where it came from.

You can:

Combine manual and fetched reviews
Filter by review source
Display them in all widget layouts (List, Grid, Carousel, Slider, Flash, Legacy)
Override “Write a Review” links
Control max review count and rating filters

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🧪 Available in Labs Now!

Head to Settings → Labs → Manual Reviews to enable this for your sub-accounts.

👉 Once enabled, access it from Reputation → Reviews → Add Reviews to start adding and showcasing manual reviews.

We’re always working to make review management more powerful and flexible.

Questions? Suggestions? Ideas to improve Manual Reviews?

Drop us a line at or share on our Ideas board — we’re listening!

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