You can now build richer customer journeys with RCS messaging directly inside Workflows. The new Send RCS and RCS Interactive Message actions let you automate conversations using the next generation of business messaging.

You can now:

• Send standard RCS messages from Workflows
• Build interactive RCS experiences with rich cards and buttons
• Trigger different workflow paths based on customer interactions
• Automate reminders, promotions, follow-ups, and customer engagement using RCS
• Build Richer Customer Journeys

Build Richer Customer Journeys

With the new Workflow actions, you can move beyond traditional messaging and create engaging RCS conversations that guide customers through personalized journeys - all from within your existing Workflow automations.

Available in Private Beta

RCS is currently available as part of our Private Beta.

If you'd like early access and want to help shape the future of RCS in HighLevel, reach out to your Customer Success Manager or contact the HighLevel team to join the Private Beta.

Also Available in the RCS Private Beta

In addition to Workflow support, Private Beta users can already take advantage of:

• 1:1 RCS messaging from Conversations
• Bulk RCS messaging for customer outreach
• RCS template creation and management

👷 How to use this feature

1. Navigate to Automation → Workflows
1. Create a new Workflow or edit an existing one
1. Add either the Send RCS or RCS Interactive Message action
1. Configure your message or interactive experience
1. Publish your Workflow

💡 Why it matters

• Automate rich, conversational customer experiences
• Increase engagement with interactive RCS messages
• Route contacts based on button selections and responses
• Deliver a more modern messaging experience directly from Workflows

🚀 What's Next

We're actively expanding our RCS capabilities. Here's what's coming soon:

• RCS Onboarding Flows to simplify sender registration and provisioning programmatically.
• General Availability (GA) of RCS, currently planned for end of Q3 2026, bringing the feature to all eligible HighLevel customers.