What’s new?

You can now start AXCRM workflows from Slack activity with five new instant triggers. Respond to direct messages, channel joins, app mentions, channel messages, and emoji reactions from the workflow builder.

Why this matters

Team requests, conversations, and feedback often begin in Slack. These triggers turn that activity into workflow steps, helping you route requests, welcome teammates, and notify the right people without manually watching channels.

How it works

Go to Automation > Workflows, open a workflow, click Add trigger, and search for Slack. Choose a trigger and select your connected Slack account.

• New direct message: Start a workflow when someone sends a direct message to your Slack app (bot).

• User invited to channel: Start a workflow when a user joins or is invited to a selected channel.

• New mention: Start a workflow when your Slack app (bot) is @-mentioned in a channel it has been added to.

• New message posted to channel: Start a workflow when a new message is posted to a selected public or private channel.

• New reaction added: Start a workflow when an emoji reaction is added to a message in a selected channel.

Configure the channel or filters where applicable.

Common use cases

• Route incoming requests: Notify a triage channel when someone messages or @-mentions your Slack app.

• Welcome new teammates: Post an onboarding message when a user joins your team’s channel.

• Follow up on feedback: Alert reviewers when a message in a review channel receives an emoji reaction.

• Keep teams informed: Notify another team when a new message is posted to a shared request channel.

Additional notes

• These are Premium triggers.

• The direct message trigger listens for messages sent to the Slack app (bot).

• For mentions, add the Slack app to the channel before using the trigger.

• Channel lists include public and private channels visible to the connected Slack user.