🚀 What’s New?

Businesses can now redeem a customer’s Gift Card while collecting payments directly from an appointment — across Meetings, Services, and Rentals calendars.

Previously, Gift Cards could only be redeemed by customers through customer-facing checkout flows. With this update, businesses can apply a customer’s available Gift Card balance when collecting a payment on their behalf, including when charging a saved card or adding a new card.

This brings Gift Card redemption to offline/off-session Calendar payment flows, creating a consistent redemption experience regardless of who initiates the payment.

⚙️ How Does It Work?

To redeem a Gift Card for an appointment:

1. Open the Appointment.
2. Navigate to the Payments tab.
3. Click Collect Payment.
4. Select Charge a Card.
5. Choose Redeem a Gift Card and apply the customer’s available balance.

The Gift Card balance is applied before any remaining amount is charged to the customer’s saved payment method.

🎁 Consistent Gift Card Redemption

Gift Cards now behave the same way whether the customer or the business initiates the payment:

• Full balance available: If the Gift Card covers the entire payment, no additional payment method is charged.
• Partial balance available: The Gift Card is redeemed first, and the remaining amount is automatically charged to the customer’s saved payment method.
• Invalid or unavailable balance: Clear validation messages are shown for invalid, expired, or zero-balance Gift Cards.

This means businesses can confidently accept Gift Cards regardless of who is initiating the transaction.

💳 Better Payment Visibility

Whenever a Gift Card is redeemed:

• Transaction Details clearly show the amount redeemed using the Gift Card.
• For split payments, the Gift Card amount and the amount collected through the other payment method are displayed separately.
• The associated Gift Card Order is automatically updated with the remaining balance after every successful redemption.