🚀 Summary

You can now trigger workflows when a customer replies through an All-in-One Chat widget. This enhancement allows you to:

1. Select All-in-One Chat directly from the Reply Channel dropdown
2. Filter replies by Chat Type (Chat Widget or Live Chat)

• Select specific All-in-One Chat Widgets
• Build more precise automation based on how customers reply

This makes automation cleaner, more flexible and easier to configure for unified chat setups.

✨ What’s New?

1️⃣ All-in-One Chat added to Reply Channel

Inside the Customer Replied trigger:

Go to: Reply Channel from the filter options and you will now see:

• All In One Chat
• Chat Widget
• (Other communication types like Email, Messenger, etc.)

Selecting All In One Chat activates additional filtering options specific to unified chat widgets.

2️⃣ Smart Filter Expansion When “All In One Chat” is Selected

Once you select Reply Channel = All In One Chat, two additional filters appear:

A. Chat Type is with dropdown options:

• Chat Widget
• Live Chat

This allows you to decide whether the reply should come from:

• A full All-in-One Chat Widget setup
• Or specifically from Live Chat within that setup

B. Contextual Third-Level Filter (Dynamic)

Depending on what you select under Chat Type is, the next filter changes dynamically:

If: Chat Type is = Chat Widget, you will see:

Chat Widget is > dropdown listing only All-in-One chat widgets

If: Chat Type is = Live Chat you will see:

Live Chat is > dropdown listing All-in-One Live Chat configurations

This ensures you only see relevant widget options, no unrelated chat setups appear.

🛠️ How to Use It

1. Go to Automation > Workflows and Add trigger: Customer Replied
2. Under Reply Channel, select All In One Chat

3. Choose Chat Type is: Chat Widget or Live Chat

4. Select the specific widget under: Chat Widget is or Live Chat is

5. Click Save Trigger, add relevant actions and publish your workflow.

Now, the workflow will only run when a customer replies through the selected All-in-One Chat configuration.

🎯 Why This Matters

• Previously, All-in-One Chat replies were not clearly distinguishable, requiring separate Chat Widget or Live Chat triggers, which made setup confusing.
• Now, All-in-One Chat is a dedicated trigger option with structured, intuitive filters that show only relevant widgets, making automation more precise and easier to manage across channels.

📝 Notes

1. This inclusion of All-in-One Chat widgets is applicable only on the customer replied trigger.
2. Existing Chat Widget triggers continue working as before.
3. No migration is required for existing workflows but this option will be visible for existing workflows too for user to select if needed.
4. The system automatically identifies replies correctly based on channel type.