Summary of the release:

You can now embed the Live Chat Widget directly inside your website or funnel content instead of limiting it to a floating chat bubble. This allows for a more integrated, conversion-focused chat experience aligned with your page layout.

What’s New?

1. Embedded / Inline Placement for Live Chat

• New Embedded/Inline option under Widget Placement.

• Renders the chat widget within page content (e.g., below hero section, inside forms, near CTAs).

• Moves beyond traditional sticky/floating chat bubbles.

1. Seamless On-Page Experience

• Chat feels like a native part of your website layout instead of an overlay.

• Improves visibility and engagement by placing chat exactly where users take action.

1. Simplified Customization for Inline Mode

• Focused customization options relevant to embedded experience.

• Real-time preview reflects inline rendering inside the page layout.

1. Flexible Deployment Across Digital Properties

• Works across: Funnels, Websites, Landing pages, Custom HTML sites and all other places where widgets are supported.

• Supports multiple embedded placements across pages.

1. Mobile-Responsive by Default

• Automatically adjusts layout for smaller screens ensuring a consistent mobile experience.

How to Use?

1. Navigate to Sites → Chat Widget.

2. Create or open an existing Live Chat Widget.

3. Go to the Style tab.

4. Under Widget Placement, select Embedded/Inline.

1. Customize widget appearance (theme, messaging, branding).

2. Click Get Code and copy the embed snippet.

3. Add the code to your:

• Funnel (via Code element), or

• Website (HTML/embed section).

1. Publish the page — the widget will render inline within your content.

Why This Feature?

• Higher conversion potential by placing chat at key decision points (CTAs, forms, pricing sections).

• Creates a more natural, less intrusive experience compared to floating widgets.

• Gives businesses full control over chat placement and UX design.

• Enables better alignment with funnel strategy and page storytelling.

Notes:

• Existing Sticky widget behavior remains unchanged.

• Embedded and sticky widgets can be used together across different pages.

• No changes to chat routing, messaging, or backend workflows.