The GoKollab mobile app is now just one tap away. A smart app banner now appears across the GoKollab mobile website, making it effortless for members to discover, install, and switch to the native app - without losing their place.

A dismissible GoKollab app banner is now displayed at the bottom of all mobile web pages. It provides a prominent, always-accessible entry point into the native mobile app - no hunting for download links.

📱 Smart App Detection & Redirection

The banner intelligently detects whether the GoKollab app is already installed:

• App installed - Opens the GoKollab app directly using deep linking. Members land on the exact same content they were viewing on the website.
• App not installed - Redirects members to the appropriate store based on their device: iOS → Apple App Store | Android → Google Play Store

🔄 Seamless Web-to-App Navigation

Deep links preserve the member’s current page context. Whether they’re browsing communities, discussions, or other content on the mobile web, tapping the banner takes them directly to that same page in the app. No need to search for the content again after switching.

💡 Why This Matters

Until now, there was no built-in way for members browsing the mobile website to discover or switch to the GoKollab app. Members who would have a better experience on the native app had no easy path to get there.

The app banner changes that - converting existing mobile web traffic into app users with a single tap. It’s discoverable from every page, intelligent about routing, and context-aware so members never lose their place.

📝 Notes

• The banner appears on all GoKollab mobile web pages.
• Members can dismiss the banner if they prefer to continue on the mobile web.
• Deep linking ensures content continuity between web and app.
• Supports both iOS (App Store) and Android (Play Store) redirection.

Ask Workflow AI what happened, and it now tells you. The Workflow AI chat can trace a contact's path, follow one contact across every workflow, compare versions, compare workflows, and hand you a PDF report. No more jumping between Enrollment History, Execution Logs and Version History to piece the story together.

What's New

See Contact Path

• Ask about a named contact and get their latest run step by step, with the time and outcome of each step.
• Click "See contact path" to open the canvas with that path highlighted.
• Repeat enrollments are called out, so you know which run you are looking at.

Cross Workflow Contact Journey

• Follow one contact across every workflow: which workflows they entered, how many times, and how each run ended.
• See whether they are in any workflow right now.
• Ask about the whole account too, like "Who's in 3 or more workflows?", and see the contacts carrying the most load.

Version History in Chat

• See who edited the workflow and exactly what changed between versions: steps added, removed, moved or renamed, and fields or settings changed.
• Ask whether an edit caused a problem. The answer comes with a confidence level: "Direct cause", "Lines up" or "Can't tell".
• Secret values stay hidden.

PDF Reports

• Ask for a report and mention PDF, download or export.
• The full analysis shows in the chat, with a "Download PDF" card right under it.
• Reports are private to users with access to the sub account and the workflow.

Compare and Summarize

• Head to head: Compare two workflows on enrollments, completions, completion rate and error rate, with recommendations.
• Leaderboard: Rank your published or paused workflows by completion rate and see the underperformers against your account median.

How to Use

1. Go to Automation > Workflows.
2. Open a workflow.
3. Click the Workflow AI icon in the left bar, then open the Chat tab.
4. Ask your question in plain words. Try one of these:

- "Show me the path took through this workflow"

- "Show me the journey of across all the workflows"

- "Compare the last 10 versions of this workflow"

- "Give me a performance report for the last 30 days here, and also as a PDF I can download"

- "How does this workflow compare to Lead Follow Up?"

5. For a PDF, click "Download PDF" on the card.

Why This Matters

"What happened to this contact?" and "what changed?" are the two questions every workflow owner asks when something looks off. Until now, the answer lived in three different places and you did the joining by hand. Now it's one question in the chat.

• Faster debugging: Find out why one contact got stuck without reading raw logs.
• Clear accountability: See who changed what, and whether that change broke something.
• Client ready reporting: Share a PDF instead of a pile of screenshots.
• Account wide view: Spot the workflows that need attention before your clients do.

Connect a Conversation AI agent to your site's live chat widget right from AI Studio. Pick an agent, see who's answering and under which tag conditions, and edit or remove it, all without leaving your site's settings.

🤔 The Challenge

When you add a chat widget to an AI Studio site, you usually want an AI agent answering visitors. Until now, connecting one meant leaving AI Studio, opening Conversation AI, finding the agent and setting up its Live chat channel for that particular widget. The widget settings in AI Studio didn't show whether an agent was connected, or which one.

✨ Our Solution

A new AI agent section in your site's chat widget settings (More > Chat Widgets > AI agent) works the same way as the Agent tab in the Chat Widget builder:

• Connect an agent: Choose any Conversation AI agent from the Agent dropdown and save. The agent starts replying to visitors on that live chat widget.
• See who's answering: The connected agent shows under Connected agents with its tag conditions, for example Has tag "new lead", not in "unsubscribed".
• Edit or remove: Use the ⋮ menu on the agent. Edit agent opens it in Conversation AI, and Remove connection disconnects it from the widget after you confirm.
• Edit tags in one click: Tag conditions are managed in Conversation AI, and Edit tags takes you straight to the Conversation AI agent's settings.

🏆 How This Supercharges Your Business

• Faster setup: Go from a new site to AI-powered live chat without switching tools.
• Full visibility: Always know which agent answers your website visitors, and for which contacts.
• Same experience everywhere: Managing an agent in AI Studio works the same way as in the Chat Widget builder.
• Stay in control: Swap or remove the agent anytime, with a confirmation before anything changes.

🛠️ How to Get Started

1. Navigate: Open your site in AI Studio, click More and go to Chat Widgets, then jump to the AI agent section.
2. Activate: Pick a Conversation AI agent from the Agent dropdown, check its tag conditions and save.
3. Enjoy: Visitors chatting on your site get answers from your AI agent. Use the ⋮ menu to edit or remove it anytime.

💡 Good to Know

• Works with live chat widgets only.
• One agent can be connected from AI Studio. More agents can be connected from Conversation AI.
• Tags can't be edited in AI Studio. Use Edit tags to change them in Conversation AI.
• Agents are created and trained in Conversation AI. AI Studio connects an existing agent to your widget.

🐛 What's fixed

• 🔓 No more 100-product limit. The Payments panel used to stop at 100 products. You can now add as many products from your store as you need. 🎉

✨ What's improved

• 📦 Add products in bulk. In the product picker, select a whole page of products at once and add them in one save.
• ⚡ Faster product list. Your added products load a page at a time, with search across all of them, so large catalogs stay quick to manage.
• 🔍 Browse your full store. The product picker now pages through your entire store and marks the products you've already added. ✅

💡 Good to know

• 🛒 When checkout is set to "All products", buyers are offered your first 100 products. To sell beyond that, choose the products to offer or link to individual product pages.
• 🛍️ A storefront product list shows up to 500 products, and storefront search covers those same products.

🤝 No action is needed. Your existing products, sites and checkouts keep working as before.

🧭 Overview

We're excited to introduce Multiple Facebook Account Support, making it easier for businesses and agencies to manage multiple Facebook accounts and Pages within a single sub-account! 🎉

With this enhancement, users can now connect multiple Facebook accounts, each with multiple Facebook Pages, without having to disconnect existing integrations or repeatedly switch between accounts.

The Facebook integration has also been migrated to the Marketplace architecture, providing a more unified integration management experience, improved stability, and enhanced security through secure token storage using the Marketplace keychain.

🚀 What's New?

✅ Multiple Facebook Account Connections

• Connect multiple Facebook accounts to the same sub-account, with the flexibility to connect multiple Facebook Pages under each account.
• Manage all your connected Facebook accounts and Pages without disconnecting existing integrations or switching between accounts.

✅ Messaging Across Multiple Pages

• Sync and manage messages across connected Facebook Pages, including Pages belonging to different Facebook accounts.
• Keep your conversations organized while managing multiple social media identities.

✅ Lead Sync Across Connected Pages

• Sync leads from multiple connected Facebook Pages, allowing businesses and agencies to manage incoming leads from different Facebook accounts within the same sub-account.

✅ Automations Across Multiple Facebook Pages

• Run supported automations across multiple connected Facebook Pages without needing separate integration setups for each Facebook account.

✅ Marketplace Migration

The Facebook integration is now available through the Marketplace architecture which improves:

• integration stability.
• security through Marketplace keychain for secure token storage and maintenance.
• connection and authorization experience.

⚙️ How to Get Started

Follow these steps to enable and use the new functionality:

1. Go to Labs and enable the feature: Facebook marketplace migration & multiple account support.
2. Navigate to Settings → Integrations.
3. Search for and select Facebook.
4. Click to connect an additional Facebook account.
5. Complete the Facebook authorization flow.
6. Select the required Facebook Pages and grant the necessary permissions.
7. Once connected, start using your Facebook accounts and Pages across supported workflows, including Lead Sync, Messaging and Automations.

🎯 Why This Matters

Users can now:

• Centralize Management: Manage multiple Facebook accounts and their associated Pages from a single sub-account.
• Improve Flexibility: Handle social media operations across multiple brands, businesses and identities.
• Increase Efficiency: Eliminate the need to repeatedly disconnect and reconnect Facebook accounts.
• Scale Your Operations: Give agencies and businesses greater flexibility to manage multiple Facebook accounts and Pages.
• Streamline Workflows: Sync leads, manage messages and run automations across multiple connected Pages.
• Improve Security: Benefit from secure token storage and management through the Marketplace keychain.

ℹ️ Good to Know

A few important things to keep in mind:

• Existing Integrations: Existing Facebook connections are being migrated to the Marketplace as part of this enhancement. Users don't need to disconnect their existing integrations manually.
• Facebook Authorization: Facebook authorization and permissions are subject to Meta's requirements.
• Page Availability: The Facebook Pages and other assets available depend on the permissions granted during account authorization.
• Shops and Ad Accounts: These currently support only a single Facebook account.
• Multiple Account Support: Multiple Facebook accounts are currently supported for:

1. Lead Sync
2. Messaging across Pages belonging to different Facebook accounts
3. Automations

🔜 What's Next?

Unification with Social Planner: The next step is to unify Facebook connections with Social Planner, simplifying connection management and reducing UX complexities. Our goal is to have a single Facebook connection powering all supported functionalities, providing users with a consistent, seamless experience across products.

Preview:

GPT-6 Sol is now the recommended model for prompt-based Conversation AI agents. We optimized Conversation AI to get the best out of GPT-6 Sol, so your agents give more accurate answers than on GPT-4.1, at about the same cost per reply.

Key Capabilities

• Recommended in the Model menu: GPT-6 Sol is listed first in the Model menu and tagged Recommended.
• New agents start on GPT-6 Sol: Prompt-based agents you create now use GPT-6 Sol by default.
• Your choice stays: Existing agents keep the model you selected.
• More accurate at the same cost: GPT-6 Sol reaches a 98.4% pass rate on our Conversation AI evaluation, up from 96.3% on GPT-4.1, at about the same cost per reply.
• Fast replies: 1.68s typical generation time, and 2.19s for the slowest 5% of replies.

Changes to Older Models

• GPT-5 and GPT-5 Mini are deprecated: Agents that used them already run on GPT-6 Sol, with reply generation up to 4.5× faster. No action needed.
• GPT-4.1 is being retired: OpenAI is deprecating GPT-4.1, and we will retire it in Conversation AI. Switch your GPT-4.1 agents to GPT-6 Sol.

How to Get Started

1. Go to AI Agents → Conversation AI and open your agent.
2. Open the Model menu on the Build tab.
3. Select GPT 6 Sol (marked Recommended).
4. Click Save, then try it in Test your agent.

Why It Matters

• Better answers out of the box: Every new agent starts on the most accurate model we tested.
• No extra cost: Higher accuracy than GPT-4.1 at about the same cost per reply.
• Faster replies: Agents that were on GPT-5 and GPT-5 Mini now generate replies up to 4.5× faster.
• An easy move off GPT-4.1: Switch before GPT-4.1 is retired.

Important Notes

• Test after you switch: Each model writes in its own way, so test your agent in Test your agent before you save.
• Prompt-based agents: The recommendation applies to prompt-based Conversation AI agents.

Quizzes just got a whole lot smarter! 🎉

We're excited to introduce one of the most requested features in Quizzes — Conditional Logic!

With the introduction of Redirect to URL Conditional Logic, users can now create personalized Quiz experiences by redirecting respondents to different URLs based on their answers, overall scores, category scores, and more!

And that's not all! We've also introduced Quiz Score-Based Conditions, unlocking an entirely new level of personalization beyond what's currently available in Forms & Surveys. ✨

🆕 What's New?

🔀 1. Conditional Logic Is Finally Here in Quizzes!

Until now, users didn't have access to Conditional Logic within Quizzes, limiting their ability to create personalized experiences based on how respondents interacted with their Quizzes.

That's changing! 🚀

We're bringing the Redirect to URL conditional logic type to Quizzes, allowing users to dynamically redirect respondents to different destinations based on the conditions they configure.

Here's what's new:

• 🔗 Conditional URL Redirects: Redirect respondents to specific URLs based on their Quiz responses.
• 🎯 Personalized Quiz Journeys: Create different experiences for respondents depending on the conditions they meet.
• 🔄 Existing Conditional Logic Capabilities: Leverage the same Redirect to URL conditional logic functionality already supported in Forms & Surveys.
• 🚀 Go Beyond the Results Page: Redirect respondents to custom destinations instead of always sending them to the default Quiz Results page.

Whether it's directing respondents to a personalized landing page, a product recommendation, or a specific next step, users now have greater control over what happens after someone completes their Quiz!

🏆 2. Quiz Score-Based Conditional Logic — Take Personalization to the Next Level!

Here's where things get even more exciting! 🔥

Alongside the existing conditions supported by Redirect to URL in Forms & Surveys, we've introduced four new Quiz-specific score fields that can be used when configuring conditional logic.

These include:

• 🏆 Highest Category: Redirect respondents based on the category in which they scored the highest.
• 📉 Lowest Category: Create redirects based on the category in which they scored the lowest.
• 🎯 Overall Score: Redirect respondents based on their total Quiz score.
• 📊 Category Score: Configure conditions based on a respondent's score within a particular category.

What does this unlock?

Imagine you're building a Quiz to assess a respondent's knowledge, preferences, or performance.

• 🎓Knowledge Assessments: Redirect high-scoring respondents to an advanced learning page while directing lower-scoring respondents to additional learning resources.
• 🛍️ Product Recommendations: Send respondents to different product pages based on their highest-scoring category.
• 📈 Performance Assessments: Redirect respondents to personalized next steps based on their Overall Score.
• 🎯 Category-Specific Journeys: Create targeted experiences based on how respondents performed in a particular category.

Instead of every respondent landing on the same Quiz Results page, users can now create dynamic, score-driven experiences tailored to individual Quiz outcomes!

🔗 3. Custom Redirects Instead of the Default Quiz Results Page!

Previously, respondents would land on the Quiz Results page after completing their Quiz. With Conditional Logic, users now have the flexibility to redirect respondents to custom URLs based on their Quiz results. This opens up new possibilities for using Quizzes as part of larger customer journeys.

For example:

• 💡 Redirect respondents to personalized recommendation pages.
• 🛒 Direct respondents to relevant product or service pages.
• 📚 Send respondents to learning resources based on their scores.
• 🚀 Guide respondents into different Funnels or Website pages based on their Quiz outcomes.

The result? Quizzes can now do more than just display results — they can drive personalized actions!

⚙️ How It Works

1. Open Your Quiz Builder: Navigate to the Quiz you want to configure.
2. Access Conditional Logic: Open the Conditional Logic section within the builder.

3. Select Redirect to URL: Choose the newly supported Redirect to URL conditional logic type.

4. Configure Your Conditions: Set conditions based on Quiz responses or any of the four Quiz Score fields — Highest Category, Lowest Category, Overall Score, or Category Score.

5. Set Your Destination URL: Specify the URL respondents should be redirected to when the configured conditions are met.
6. Create Personalized Journeys: Configure different redirect rules to guide respondents to relevant destinations based on their Quiz outcomes.

✨ Key Highlights

• 🔀 Conditional Logic in Quizzes: One of the most requested capabilities is now available!
• 🔗 Redirect to URL Support: Dynamically redirect respondents based on configured conditions.
• 🏆 Highest & Lowest Category Conditions: Personalize redirects based on a respondent's strongest or weakest category.
• 📊 Overall & Category Score Conditions: Build score-based redirect experiences using total or category-specific Quiz scores.
• 🎯 Personalized Quiz Outcomes: Send respondents to custom URLs instead of the default Quiz Results page.
• 🔄 Existing Logic Support: Includes the existing Redirect to URL conditional logic capabilities from Forms & Surveys.
• 🚀 More Powerful Quiz Experiences: Use Quiz results to guide respondents toward relevant content, products, and next steps.

📝 Notes

Availability: Conditional Logic is now supported in Quizzes.

Supported Logic Type: Redirect to URL is the first conditional logic type available in Quizzes.

Quiz-Specific Conditions: Highest Category, Lowest Category, Overall Score, and Category Score are supported as conditional logic fields.

Existing Conditions: The Redirect to URL logic type also supports the existing conditional logic capabilities available in Forms & Surveys.

Custom Redirects: Respondents can be redirected to custom URLs based on configured conditions instead of landing on the default Quiz Results page.

🔜 Upcoming Enhancements

We're not stopping here! We're planning to bring the remaining three conditional logic types to Quizzes:

• 💬 Display a Custom Message: Show personalized messages based on configured conditions.
• 🚫 Disqualify a Lead: Disqualify respondents based on their Quiz answers or configured conditions.
• 👁️ Show/Hide Fields: Dynamically control field visibility based on respondent choices.

These additions will further expand the possibilities for building intelligent, personalized Quiz experiences!

🎯 Why This Matters

Quizzes are a powerful way to engage audiences, understand their preferences, assess knowledge, and recommend relevant next steps. But until now, users were limited in how they could act on the information collected through their Quizzes. With Conditional Logic and Quiz Score-Based Redirects, we're changing that.

Users can now turn Quiz responses and scores into personalized customer journeys, guiding respondents toward the most relevant destination based on their individual results.

And with additional conditional logic types on the roadmap, this is just the beginning of making Quizzes more dynamic, flexible, and powerful!

Smarter Quizzes. Personalized Redirects. Better Customer Journeys! 🚀

Ask AI now opens from any contact's detail screen with a summary of that relationship already on screen. Get ready for your next meeting, get a recap, or dictate a note without leaving the contact.

The Challenge

You usually open a contact in the middle of a call or chat. To find out where things stand, you dig through conversations, appointments, opportunities and tasks, one tab at a time. Notes often don't get logged because typing them on a phone is slow. And Ask AI couldn't help, because it didn't know which contact you were looking at.

Our Solution

Tap the new Ask AI icon at the top of any contact. You get a summary card of that contact. The card is built from your real data, not written by AI:

• Last message: the channel and how long ago it was sent

• Next appointment: with its status, including your own custom statuses, plus "+N more" when others are coming up

• Biggest open deal: its pipeline and stage, and how many days since it last moved

• Open tasks: with a badge for overdue ones

Tap any row to open that record in its usual screen. Below the card are three buttons: Prep me for next appointment, Summarize this contact and Dictate to add a note. When you dictate, Ask AI turns your words into a proposed note, and a task if needed. Nothing is saved until you approve it.

How This Supercharges Your Business

• Save time: see messages, appointments, deals and tasks in one view instead of five tabs.

• Walk in prepared: get a short briefing before your next appointment.

• Never lose a note: speak it on the way out of a meeting and approve it in one tap.

• Always current answers: Ask AI reads the contact's latest records each time, so it keeps up with changes made during the chat.

• Stay in control: AI only runs when you ask, nothing is saved without your approval, and Ask AI gets only the contact's record ID.

How to Get Started

1. Navigate: Open any contact from Contacts, Conversations or search. (Screenshot 1 placeholder)

2. Activate: Tap the Ask AI icon in the top bar to see the contact's summary card. (Screenshot 2 placeholder)

3. Enjoy: Tap a button such as Prep me, Summarize or Dictate, or type your own question about the contact.

What's Next?

This release adds a way for any part of the app to open Ask AI about one of its own records. Contacts is the first to use it, and more screens will follow.

Roll-out & Availability

• Release Date: October 2026

• Available Version: v4.27.0 and later

• Status: Public

• AXCRM:

• LeadConnector:

• WL App:

Good to Know

• Works on iOS and Android, for users who have Ask AI access. There is no separate permission for this feature.

• The card only shows conversations, appointments, deals, deal values and tasks the user has permission to see.

• If your account calls contacts something else, like "patient", the app uses that name.

• "Prep me" appears when there is an appointment in the next 7 days. "Summarize" is offered for every contact.

• Offline, the card shows what's already on your phone. If nothing has loaded, it shows "Couldn't load details". Pull down to try again once you're back online.

• If a contact was deleted, or you no longer have access to it, Ask AI says so instead of showing a summary.

• Each time you open Ask AI from a contact, a fresh chat starts. After your first message, tap + in the top bar to start over on the same contact.

• Voice mode isn't available in a contact chat yet. Use "Dictate to add a note" instead.

• Deal amounts in AI answers show as plain numbers, with no currency symbol.

We Want to Hear From You!

Speak with us: https://speakwith.us/nikhilsatish

PM email:

Ask AI now has three iOS shortcuts: New Chat, Dictation and Voice Mode. Put one on your iPhone's Action button, or start it with Siri or Spotlight, and Ask AI opens ready to listen.

The Challenge

Your best ideas come when your hands are busy: walking to a meeting, driving between jobs, or right after a client call. Unlocking your phone, opening the app, finding Ask AI, starting a new chat and tapping the mic takes too many steps. By the time you get there, the thought is gone.

Our Solution

Pick an Ask AI shortcut for your Action button. One press opens the app, even if it was closed, starts a fresh chat and, for Dictation and Voice Mode, turns on the mic. You can also say Start voice mode in <app name> to Siri, or find the shortcuts in Spotlight. If a voice or dictation session is already running, nothing is interrupted.

How This Supercharges Your Business

• One press to ask: go from a locked phone to talking with Ask AI in seconds.

• Hands-free updates: dictate notes or have a voice conversation while you're on the move.

• A fresh start every time: each press opens a new chat, so old topics don't mix into new answers.

• Works with Siri and Spotlight: use it even without an Action button.

• Safe by design: consent and access checks still apply, and the mic never starts unexpectedly.

How to Get Started

1. Navigate: Open iPhone Settings → Action Button and swipe to Shortcut.

2. Activate: Tap Choose a Shortcut, find HighLevel (or your app's name) and pick New Chat, Dictation or Voice Mode.

3. Enjoy: Press and hold the Action button, and Ask AI opens ready to go. No Action button? Say "Start a new chat in <app name>" to Siri.

Roll-out & Availability

• Release Date: October 2026

• Available Version: v4.27.0 and later

• Platform: iOS only (Action button needs iPhone 15 Pro or later; Siri and Spotlight work on iOS 16.6+)

• Status: Public (for accounts with Ask AI enabled)

• AXCRM:

• LeadConnector:

• WL App:

The new Ask AI home screen widget puts a chat bar, a Voice button and a Camera button on your home screen. One tap takes you straight into a fresh Ask AI chat, ready to type, talk or show it a photo.

The Challenge

You spend your day switching between clients, jobs and apps. Each time you want Ask AI, you unlock your phone, find the app, open Ask AI, start a new chat and then choose how to ask. If you want to ask about something in front of you, like a document, a receipt or a job site, you also have to take a photo first and attach it.

Our Solution

Add the Ask AI widget to your home screen and Ask AI is always one tap away:

• Chat bar: opens a new chat with the keyboard ready.

• Voice: opens a new chat in hands-free voice mode.

• Camera: opens your camera, attaches the photo to a new chat and waits for your question.

The widget uses your app's language and brand colours in light and dark mode. Taps made while signed out are picked up again after you sign in.

How This Supercharges Your Business

• Save time: go from the home screen to asking a question in one tap.

• Get answers from what you see: snap a document, product or site and ask about it straight away.

• Work hands-free: start a voice conversation with Ask AI while you're on the move.

• On-brand everywhere: the widget uses your brand colours, including in White Label apps.

How to Get Started

1. Navigate: Long-press an empty spot on your home screen and tap + (iOS) or Widgets (Android).

2. Activate: Search for your app, pick the Ask AI widget and add it to your home screen.

3. Enjoy: Tap the chat bar, Voice or Camera to start a fresh Ask AI chat.

Roll-out & Availability

• Release Date: October 2026

• Available Version: v4.27.0 and later

• Platform: iOS (16.6+) and Android

• Status: Public (for accounts with Ask AI enabled)

• AXCRM:

• LeadConnector:

• WL App: Opt-in. Turned on per company with the "Ask AI Home Widget" switch in the service dashboard. Off by default.