3rd of December, 2025

Custom Dispositions: Choose an outcome for your call. Use it to trigger workflows

What’s new

Screenshot 2025-12-10 at 2

Automation-ready: new Workflow filter under "Call Details" called "Custom Disposition" for follow-ups (send messages, tag, re-enqueue in Power Dialer, etc.)

Screenshot 2025-12-10 at 2

Saved to the record: disposition appears in Call Reporting table and filters (coming soon)

Faster wrap-up -> more calls per day
Cleaner automation -> triggers based on what the rep selected, not only system status
Better visibility -> consistent outcomes you can query and audit (reporting coming soon)

1) Finish a call

2) Pick one disposition

3) Workflows fire immediately when the chosen disposition matches your automation rules

1) Go to Settings -> Phone System -> Voice -> Call Dispositions

2) Review the defaults and add or edit up to 10 dispositions total

3) In Workflows, use the Custom Disposition filter to define follow-ups

Requested Appointment -> send SMS with booking link and create a follow-up task
Follow Up -> re-enqueue into Power Dialer in 2 days
Not Interested -> add a "Do not nurture – called" tag and remove from a campaign

If you use Call Status to drive workflows, Call Dispositions may work better for you
Renaming a disposition: existing workflows continue working with the new name
Deleting a disposition: workflows referencing it will stop firing; update them first

PS: Mobile app support for Dispositions is coming in a few weeks