What’s New?

We’ve introduced a brand-new Abandoned Checkout trigger under a new Ecommerce Stores workflow category. This powerful trigger allows users to detect and act on abandoned carts across HighLevel Ecommerce Stores as well as external platforms like Shopify—all from a single, unified trigger.

With this release, users can now build smarter recovery workflows based on when a customer abandons checkout, what they added to cart, where the order originated from, etc.

Trigger Highlights & Configuration

Abandoned Checkout Trigger

Triggers when a customer adds items to cart, provides their email, but does not complete checkout within a defined duration.
Users must configure a time duration (in minutes) to define when a cart is considered abandoned.

Powerful Filters

Users can fine-tune their workflows using the following filters:

Cart Value – Trigger based on minimum or maximum cart value
Country – Target customers from specific countries
Global Products - Multi-select product filter. Choose one or more products to trigger abandoned checkout workflows.
Order Source – Store (HighLevel Ecommerce Store), External (e.g., Shopify)

External Order Source & Sub-Source Support

When Order Source = External, users can further narrow down using:
Sub-Source (e.g., Shopify): Shopify users simply need to select External → Sub-Source → Shopify to use the new trigger seamlessly.

What’s Changing? (Shopify Trigger Update)

The existing Shopify Abandoned Cart trigger has been renamed to: “Shopify Abandoned Cart (Deprecating Soon)”
This trigger will continue to work for existing users and workflows.
It will be deprecated in the future in favor of the new Ecommerce Stores - Abandoned Checkout trigger, which supports both HighLevel Stores and external platforms.

Key Points to Note

One unified trigger now replaces platform-specific abandoned cart triggers.
Supports both native Ecommerce Stores and external platforms like Shopify.
Existing Shopify workflows remain unaffected.
New trigger offers more flexibility, better filtering, and future scalability.

What’s New?

Trigger Highlights & Configuration

What’s Changing? (Shopify Trigger Update)

Key Points to Note

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