What’s New — Smarter & Context-Aware Auto Follow-Up for Conversation AI

We’ve rolled out a major enhancement to the Auto Follow-Up feature in Conversation AI!

Previously, bots would sometimes send unnecessary or excessive follow-ups, even after a conversation had clearly ended — for example, when a user was disqualified, not interested, or had already booked an appointment.

With this update, the bot is now context-aware and intelligently analyzes the entire conversation — including the last few messages — before deciding whether to send or cancel a scheduled foll