Overview

OpenAI's newest models, GPT-6 Sol and GPT-6 Luna, are now available in the AI Agent action and the GPT action in Workflows. They replace the GPT-5.6 models, with more accurate outputs, cleaner responses, and pricing that is 50 percent lower.

What's New

GPT-6 Sol: The model for complex work. It is built for multi-step agent tasks, business workflows that span multiple apps, and decisions that need careful reasoning. GPT-6 Sol makes roughly half as many factual mistakes as GPT-5.6 Sol.

GPT-6 Luna: The fast, efficient model for high-volume tasks such as classification, summaries, tagging, and quick replies. At higher effort settings, GPT-6 Luna matches GPT-5.6 Sol on factual accuracy at a fraction of the cost.

Model Selection: Both models appear in the Model dropdown of the AI Agent action and the GPT action.

How to Use

1. Add or open an AI Agent action or a GPT action in your workflow.
2. Open the Model dropdown.
3. Select GPT-6 Sol for complex tasks or GPT-6 Luna for fast, high-volume tasks.
4. Save and publish your workflow.

Why This Matters

More reliable automations: Fewer factual mistakes mean fewer bad outputs flowing into downstream steps, such as a wrong tag, a misrouted contact, or an inaccurate reply.

Better results on real business workflows: On OpenAI's benchmarks for end-to-end workflows across sales, marketing, support, and operations, both models outperform their GPT-5.6 predecessors. GPT-6 Luna delivers better results at up to 58 percent lower cost per task.

Cleaner outputs: Responses are clearer and tighter, with less jargon and no loss of substance, so generated content needs less cleanup before it reaches customers.

AI at lower cost: Both models cost half of what GPT-5.6 Sol and Luna did, which makes it practical to run AI steps across more workflows and at higher volumes.

AI Studio is now live from Labs for all locations.

⚠️ Important user permissions changes

• Sub-account user and admin permissions for AI Studio are now off by default. Access is kept only for sub-account users who already had AI Studio enabled in Labs.

✨ What’s new

• A Home banner appears when people on your sub-accounts still need AI Studio access.
• Open Configure, search or select users, then confirm. You can grant access to everyone, or pick specific people.
• Setup usually finishes in a few minutes. Those users can then open and use AI Studio.

👀 Who sees this banner

• Agency owners, admins, and agency users with write access.
• Sub-account users and read-only agency users do not see the banner.

🧭 Overview

When a service has multiple staff members — e.g., junior and senior stylists, different specialists, varying levels of experience — customers picking from a plain list of names often can't tell who's the best fit.

You can now add a short role tag, like "Lead Therapist" or "Senior Consultant," to each staff member's profile, and it shows up as a badge right where customers choose who to book with — making that choice easier and giving your staff's role more visibility.

🚀 What's New?

✅ Create reusable badges

Create as many role badges as you need — e.g., Lead Therapist, Senior Consultant, and so on. When assigning a badge to a staff member, every badge you've already created shows up to pick from, so you're not recreating the same tag for each person.

✅ One role tag per staff member

Add a single text-based role badge (up to 30 characters) for each staff member from your staff details settings.

✅ Pick a color for each badge

Each staff role tag can have its own color — so roles are visually distinct at a glance instead of every badge looking the same.

✅ Shown as a badge during staff selection

When a staff member has a tag configured, it appears as a badge on their card during staff selection on the booking widget — styled in a lighter shade of your widget's primary color so it fits your theme without dominating the card.

✅ No empty badges

Staff without a configured tag show no badge or placeholder — their card stays clean.

✅ Updates reflect right away

Edit or remove a badge, and the booking widget reflects the change the next time it loads.

✅ Consistent on desktop and mobile

The badge renders the same way across both desktop and mobile widget layouts.

🧩 How to Use It

1. Go to Services → Staff. Edit the staff member for whom you would like to add a badge
2. Under the Basic details tab, navigate to the Staff badge dropdown.
3. Add/select a badge for the staff member
4. Save — the tag now shows as a badge next to that staff member during staff selection on your booking widget.

🎯 Why This Matters

• Helps customers quickly identify the right person to book with when there's more than one staff member to choose from.
• A single, simple tag keeps setup light and easy to scan — no need to build out full staff bios.
• On-brand badge styling keeps the booking experience polished without extra design work on your end.
• Consistent across desktop and mobile views, so the experience doesn't change based on how a customer books.

🧭 Overview

Service prices don't always match what should be charged — negotiated pricing or a one-off scenario with custom pricing can all mean the final price differs from what's configured.

With this release, you can now edit a service's price directly from the Services appointment modal before saving a new appointment or while editing/duplicating an existing appointment, without touching the service's global pricing.

🚀 What's New?

✅ Editable service price on the appointment itself

When creating, editing or duplicating a Services appointment, you can now adjust that service's price right in the appointment modal — the total updates immediately to reflect it.

✅ Appointment-specific, never global

A price edit only applies to that one appointment. The service's globally configured price is never changed, so every other booking keeps using the standard rate.

✅ Sensible validation, built in

Zero is a valid price for cases like complimentary services, but negative values are blocked with a clear validation error before the appointment can be saved.

✅ Overrides staff-specific pricing too

If a staff member has their own custom price configured for a service, entering a price on the appointment overrides that staff-specific price as well — the appointment always uses whatever price you set there.

✅ Available on mobile app

You can edit a service's price for an appointment directly from the mobile app as well.

🧩 How to Use It

1. Open the service appointment modal (create, edit, duplicate).
2. Click the edit icon next to a service.
3. Enter a new price for the service.
4. Save as usual. The custom price applies only to that appointment.

🎯 Why This Matters

• Lets staff charge the actual negotiated or discretionary price without a workaround or offline settlements.
• Keeps global service pricing untouched, so one custom price never leaks into other bookings.
• Works the same way whether staff are at a desk or on the go with the mobile app.

🧭 Overview

Calendar AI — the assistant you already use to build calendars conversationally — now handles availability troubleshooting too. Users can now ask, in plain language, why a user or calendar isn't isn't bookable, and get an accurate, conversational answer instead of digging through the internal Troubleshooting View grid or filing a support ticket.

🚀 What's New?

✅ Ask Calendar AI why a slot isn't available

Ask something like "why isn't 5 PM on Aug 8 available on my Sales Call calendar?" and get a direct answer naming exactly what's blocking it.

✅ Check a team member instead of a specific calendar

Ask about a person by name — e.g. "why isn't Jane available on Friday?" — and Calendar AI resolves it across every calendar they serve, or asks which one (or their overall schedule) when they serve more than one.

✅ Whole-day summaries instead of slot-by-slot answers

Ask about a full day and get one de-duplicated, per-segment summary (e.g. "mornings are outside business hours, 2–3 PM is a specific conflict") — with slot-level detail available if you ask a follow-up for it.

✅ Smart disambiguation, only when it's actually needed

Calendar AI figures out whether a bare name means a calendar, a team member, or both, and only asks a clarifying question when there's genuine ambiguity — never when your message is already specific.

✅ No hallucinated reasons, ever

If the reason engine can't produce a clean answer or if it fails due to any technical reason, Calendar AI says so plainly and links into the full Troubleshooting View instead of guessing or inventing an explanation.

🧩 How to Use It

No setup needed — these improvements are live automatically.

• Go to Calendars and use the Calendar AI launcher.
• Select the Troubleshoot availability chip or ask a plain-language question about a slot, a whole day, a calendar, or a team member — Calendar AI asks a clarifying question when it needs one.

🎯 Why This Matters

• Appointment-booking issues already account for roughly a third of calendar-related support issues — this puts an instant, accurate answer directly in the user's hands instead of routing to Support.
• Strict no-hallucination guardrails mean every answer is trustworthy — Calendar AI never guesses or fabricates a reason.
• Privacy and permission checks are enforced by default, so troubleshooting never exposes more than a user is already allowed to see.

🧭 Overview

When a service appointment's calendar event was rescheduled or cancelled directly from a connected third party calendar (e.g., Google or Outlook calendar) — the change previously updated the calendar event only, leaving the service appointment record out of sync. For single-service appointments, this is now fixed: changes made directly on a third-party calendar sync back correctly everywhere. Multi-service appointments would still remain out of sync if directly updated on third party calendars.

🚀 What's New?

✅ Full two-way sync for single-service appointments

When a service appointment has just one service/event, a reschedule or cancellation made directly in third party calendars (e.g., Google or Outlook) now updates the calendar event and the service appointment together — so your third-party calendar and in-app calendar always agree.

✅ Correct appointment data everywhere you look

For single-service appointments, the calendar view, the appointment list view, and the appointment's view-details all now correctly reflect reschedules or cancellations made directly on a connected third-party calendar.

🧩 How to Use It

• No setup needed — these improvements are live automatically.
• Single-service appointments: Reschedule or cancel directly from third party calendars (e.g., Google or Outlook) — the change syncs back automatically, and shows correctly in the calendar, appointment list, and view-details.
• Multi-service appointments: These are not yet synced with third-party calendar changes — continue managing schedule changes for multi-service appointments directly in-app to avoid your appointment and calendar event going out of sync.

🎯 Why This Matters

• Closes a double-booking risk that occurred when a third-party cancellation or reschedule for a single-service appointment wasn't reflected in the in-app appointment.
• Keeps the calendar view, appointment list, and appointment details in agreement for single-service appointments, no matter where the change is made.
• Reduces support reachouts stemming from mismatched appointment times or statuses between the services calendar and connected calendars.

🧭 Overview

Notification templates have historically shipped in English only, leaving multi-language businesses to manually translate every notification themselves. This release brings internationalization (i18n) to notification templates across Calendars, Services, and Rentals — default templates now localize based on the Business Profile's Platform Language, while anything a user has already customized stays exactly as saved. Newly created calendars, Services and Rentals locations get localized defaults automatically; existing ones keep their current templates until a user resets them to default.

🚀 What's New?

✅ Localized templates across Calendars, Services, and Rentals

Notification templates now display in the appropriate language automatically — across Email, SMS, and WhatsApp channels, wherever each product supports them.

✅ Coverage matches each product's own notification types

Calendars covers Assigned User, Additional Email, Additional Phone, Contact, and Guest templates. Services and Rentals covers all recipients of each notification as well.

✅ One consistent language source

All notification templates resolve their language from the Business Profile Platform Language — a single, consistent source across every product, recipient type, and channel.

✅ Your customizations are never touched

Any template that's already been edited is preserved exactly as saved — the system will never overwrite, retranslate, or reset a customized template. Only untouched, default templates get localized.

Newly created calendars, services and rentals locations display their default notification templates in the Business Profile Platform Language right away — no extra steps needed.

🧩 How to Use It

• Calendars: Go to Calendar Settings → Notifications for the calendar you want to update.
• Services / Rentals: Go to Global Settings → Notifications.
• New calendars, Services, and Rentals: Nothing to do — default templates already display in the Business Profile Platform Language.
• Existing calendars, Services, and Rentals: Templates keep their current (English) content by default, even if they've never been edited. To pick up the localized version, click Reset to Default on the relevant notification template — this is what triggers the translation.

🎯 Why This Matters

• Multi-language businesses no longer need to manually translate notification templates across Calendars, Services, or Rentals.
• A single source of truth for language — the Business Profile — keeps behavior predictable and easy to reason about across every product and recipient type.
• Protects existing work — nothing a user has already customized gets reset or retranslated.
• New calendars, services, and rentals work out of the box, and existing ones can opt in with one click — no forced, silent overwrite of what's already live.

Not getting notifications? Run a quick check-up in Settings. It tests your network, notification permission, sound, and sends a real test notification to your phone — then tells you what's wrong.

The Challenge

When notifications stop arriving, there's no way to tell why. Is it your Wi-Fi? A setting you turned off? Your phone on silent? Or something on our side? You were left guessing, and support had nothing to go on.

Solution

A one-tap diagnosis that checks everything between our servers and your phone, and points at what's broken.

What all can be done

• Run four checks in one tap: Network, Notifications, Sound, and Test delivery — each with a clear pass or "needs attention".
• Get a real test notification: we send one to your phone and ask if it arrived. Not there? Tap Resend to try again.
• See what to fix: every failed check tells you what to change — your Wi-Fi, your notification permission, or your ringer and Focus mode.
• Copy the report: one tap copies your results to paste into a support ticket.
• Re-check anytime: fix something and tap Run diagnosis again.

What you get out of it

• An answer in under a minute, instead of guessing at settings.
• Proof it's not your phone: if every check passes and the test still doesn't arrive, it's on us to fix not you.
• Faster support: send one report instead of answering a list of questions.

How to get started?

• Open Settings → Diagnose Notifications, then tap Start Diagnosis.
• Answer the test notification: Received, Didn't receive, or Resend.
• Fix anything flagged, then tap Run diagnosis again.
• Still stuck? Tap Copy report and send it to support.

Roll-out & Availability

• Release Date: September 2026
• Available Version: 4.25.0 or higher
• Status: Production
• HighLevel: :white_check_mark:
• LeadConnector: :white_check_mark:
• WL App: :white_check_mark:

You can now automate Jotform directly inside Workflows — act on form submissions and signed contracts the moment they land, and create Jotform submissions from any workflow.

What's New

Triggers (events in Jotform that start a workflow in AXCRM):

• New Submission – Starts a workflow instantly when a new response is submitted to a Jotform form.

• New Signed Document – Starts a workflow when a document with an e-signature field is completed and signed. Checked every 5 minutes.

Actions (steps you can run in Jotform from a AXCRM workflow):

• Create Submission – Add a new submission to any form in your Jotform account, with values mapped from your workflow.

Why This Matters

With Jotform actions and triggers, you can:

• Follow up on new leads the moment a form is submitted, with no manual import.

• Kick off onboarding the moment a contract is signed, with no one watching an inbox.

• Write phone, event and walk-in sign-ups into Jotform so your form reports show every lead, not just the online ones.

• Drop third-party zaps and webhooks, cutting cost and failure points.

Example Use Cases

Lead capture and CRM sync

A "Website Lead Form" submission creates the contact in AXCRM, sends an acknowledgment email, tags them "New Lead", and posts to your sales channel in Slack.

Signed contract to project kickoff

A client signs your "Service Agreement" in Jotform Sign → their stage updates to "Contract Signed", an onboarding task is created in ClickUp, #operations is notified, and the client gets their next steps.

Offline sign-up to Jotform

Someone registers for an event over the phone → the workflow writes a matching submission into your Jotform event form, so every attendee appears in one report.

Appointment to intake form

A consultation is booked in AXCRM → an intake submission is created in Jotform with the client's details already filled in.

How to Connect

1. Open the Workflow Builder and search for "Jotform" actions or triggers.

2. Click Connect Now when prompted and sign in with your Jotform account.

3. Once connected, select a form and its fields load automatically for mapping.

4. Alternatively, go to Settings → Integrations → Jotform to connect your account first.

Notes & Details

Supported fields in Create Submission: Full Name, Email, Address, Phone, Short Text, Long Text, Number, Dropdown, Single Choice, Multiple Choice, Yes/No, Star Rating, Scale Rating, Date Picker and Time.

Fields that aren't supported won't appear in the mapping list. These include File Upload, Signature, Appointment, Payment, Product List, Input Table, Fill in the Blanks, Spinner, Emoji Slider, Image Choice, Captcha and widgets such as Terms and Conditions and Checklist.

• Unsupported fields are saved empty. This applies even when the field is marked required on your form — Jotform accepts the submission anyway and marks it active, so nothing fails in your workflow.

• Submissions created by this action carry no payment, amount, product or booked time slot. On a payment form, they look identical to paid submissions, so treat them as unpaid unless payment was collected another way.

• The New Signed Document trigger reads documents signed in Jotform. Create Submission can't write a signature — signatures have to be captured from a person.

• Dates use YYYY-MM-DD and times use HH:MM.

• Field support is expanding — more types will be added in future releases.

• Coming next: Assign Form and Assign Prefilled Form, so you can send a form out for someone to complete rather than writing the submission yourself.

Support doc [Here]

Following the launch of tag categories and colors in labs, we received feedback from customers on ways to make tag organization even faster. One of the key requests was the ability to update colors across multiple tags at once, especially for customers managing a large number of tags.

Based on this feedback, we’ve introduced bulk color updates for tags, along with a small but useful enhancement that lets you create new categories directly while assigning tags.

What’s changed

1. Bulk update tag colors:

Previously, tag colors had to be updated individually, which could become repetitive when organizing a large number of existing tags. Based on feedback received during our Labs rollout, we’ve made this experience much faster.

You can now:

• Select up to 100 tags at once from the Tags management page.
• Choose the update color action and select a color for all the selected tags. Apply the new color to the entire selection in a single bulk action, instead of editing tags one by one.

• Quickly reorganize existing tags using a consistent visual color system across different categories, teams, or use cases.
• This makes it significantly easier to set up or reorganize tag colors, particularly for accounts that already have a large tag library.

Create categories on the go:

• We’ve also made category assignment more seamless. Previously, if the category you wanted didn’t exist, you had to leave the current flow, create the category separately, and then return to assign your tags.
• Now, when selecting a category, you can create a new category directly from the category selector and continue with your action without breaking the flow.

Together, these enhancements reduce repetitive steps and make it easier to organize, categorize, and visually manage tags at scale.