Oct 30, 2026
Mobile now shows every recording on a call, not just the first one. Each recording plays on its own and has its own transcript - so transferred or multi-leg calls aren’t missing the part that mattered most.
How to use this?
Open Recents, a contact’s Call Details, or a call in Conversations.
Find a call that has more than one recording.
Play each recording (look for the 1/2, 2/2 labels) and read its transcript in Conversations.
Good to know
Single-recording calls look the same as before.
A transcript appears only when the backend has one for that recording.
Available on AXCRM, LeadConnector, and White-Label apps (iOS & Android) from 4.27.x+.