Book Services via Conversation AI

What’s New?

Users can now book appointments in Services Calendar directly through chat using Conversation AI across all supported channels, SMS, Live Chat, Facebook, Instagram, and WhatsApp.

Instead of filling out forms, customers can simply describe what they need in natural language, and the AI agent takes care of the booking.

This introduces a conversational-first approach to service bookings.

How It Works

Conversation AI is now fully integrated with Services Calendar configurations, supporting:

• Multiple services

• Location and staff selection

• Add-ons and variations

The AI understands user intent (even across multiple turns), maps it to the correct service setup, and creates accurate bookings.

You can also control:

• Which services the AI should manage

• Custom booking instructions for the agent

---

How to Use

1. Create services in Calendar Settings

2. Enable the feature from Labs

3. Enable appointment booking in Prompt-based bots

4. Select the services you want the AI to handle

5. Start a conversation on any supported channel

---

Additional Capabilities

Full lifecycle support for service bookings:

• Book appointments

• Reschedule

• Cancel

• Send booking link instead (Optional)

• Pause bot after booking

• Trigger workflows

• Transfer conversations

---

Preview of Configuration

• Follows Existing Setup

Conversation AI strictly follows the configuration defined in your Services Calendar.

• Configuration Changes

Any updates (services, availability, staff, etc.) must be made at the Service Calendar level to reflect in AI bookings.

Payment Criteria

• Pay in Person

Appointment is booked and confirmed directly

• Online Payment

Appointment is created but remains in an unconfirmed state

Payment collection is not handled by the bot yet

Note: Conversation AI does not currently support collecting payments during the booking flow.

---

Key Innovations

• Memory Layer

Remembers user inputs even if they deviate mid-conversation

• Ambiguity Detection

Asks clarifying questions when needed

• Booking Preview

Shows details before confirmation

• Built for the Future

Scalable foundation for upcoming calendar types and advanced conversational booking

---

Coming Next

Support for Services V2 in Flow Builder bots is planned next.

---