🧭 Overview

We’ve enhanced how Custom Form conditional logic works within Calendar booking flows, bringing more consistency, control, and reliability to your booking experience.

Custom Forms support powerful conditions like redirect to URL, custom messages, disqualifying leads, and show/hide fields. With this update, these behaviors now work seamlessly and predictably when forms are used within booking flows.

✅ What’s New

• Disqualify lead logic is now enforced before booking, preventing unwanted appointments.
• Redirects to URL and custom messages from forms are handled consistently after submission.
• New confirmation page setting: “Use custom form rules” to control the post-booking experience.
• Show/Hide field logic continues to work seamlessly within booking flows.

Note : Support for conditional logic in booking flows will be extended to Services (v2) and Rentals in an upcoming update.

🔐 How It Works

When a user fills out a form during booking:

• Show/Hide field logic dynamically adjusts fields based on user input.
• The system evaluates Disqualify lead conditions first.

If the lead is disqualified:

• No appointment is created
• No payment is collected
• The configured redirect page or custom message is shown

If the booking is successful:

You can choose the confirmation page experience under Confirmation Page settings:

1. Default
2. Redirect URL
3. Use custom form rules

When Use custom form rules is selected:

• The form’s redirect or custom message is shown after booking
• If none is configured, it falls back to the default confirmation page

🎯 Why This Matters

• Ensures lead qualification happens before scheduling, avoiding invalid bookings.
• Delivers a predictable and consistent booking experience.
• Enables more dynamic and personalized forms using show/hide logic.
• Gives greater control over post-booking confirmation flows.