What's New

The AI Agent action now supports Knowledge Base Search as a built-in tool. During execution, the agent can search your native knowledge base in real time — pulling in relevant business context to improve decision-making and response accuracy.

• Connects directly to your native knowledge base, where your business context already lives: service details, pricing, offerings, booking rules, service menus, availability, FAQs, and more.
• Retrieves only the relevant information when needed, instead of loading the full system prompt with static content.
• Replaces the common workaround of pasting entire FAQ lists and business details into the prompt — which inflated the context window and produced less accurate results.

How to Use

1. Select Knowledge Base Search as a tool inside the AI Agent action.
2. Choose which knowledge bases the agent should search.
3. Define a static search query, or let the AI decide the query dynamically based on the conversation.
4. Set the number of chunks the agent retrieves from the knowledge base.

Why This Matters

Rather than front-loading the prompt with pages of business context, the agent now fetches exactly what it needs at runtime. This keeps the context window lean, reduces token usage, and delivers more accurate, grounded responses. Business knowledge stays in one place — the knowledge base — and the agent taps into it on demand.