Conversation Logs for Contact Preference Updates

Type: Improvement

Status: Released

We’ve added support for logging contact-level preference status updates directly on the Conversations surface.

With this release, any communication preference update triggered either by the contact or by a user will now be captured as a conversation log. This helps teams get better context around preference changes without needing to move away from the conversation view.

What’s New

1. Preference status updates are now logged in Conversations.
2. Logs are created for updates triggered from both:

• The contact’s end
• The user’s end

This is a contained release and part of an ongoing series of improvements to enhance visibility and traceability across contact and conversation workflows.

Benefits

Teams can now easily view preference-related updates directly in Conversations.

This adds to the visibility layer already available in the Contacts module.

Users get better context on preference changes without switching between multiple surfaces.

Preference updates become easier to track, improving operational clarity and follow-up actions.

Coming Soon

We’re also working on more holistic visibility with the upcoming launch of filters on the Contact Listing page.