👀 What’s New?
We’ve expanded Embedded placement support to all Chat Widget types, giving users greater flexibility over how conversations appear across websites, funnels, landing pages, and other embedded experiences.
Previously, the Sticky / Embedded placement option was available only for Live Chat and Voice AI. Other chat types always appeared as a floating chat bubble in the bottom-right corner, even when the widget was added within a specific section of a page.
Now, users can choose Embedded placement across all supported Chat Widget types and display the complete conversation experience directly within the page.
Embedded placement is now supported for:
- All-in-One Chat
- Email / SMS
- WhatsApp
- Facebook
- Instagram
- Live Chat
- Voice AI
👷♂️ How It Works:
- Navigate to the Chat Widget Builder and select any supported Chat Widget type.
- Under the widget placement settings, choose between Sticky and Embedded.
- When Embedded placement is selected, the widget:
- Opens automatically within the page.
- Displays as an always-open inline chat experience.
- Does not show the floating chat bubble.
- Does not display the initial prompt popup.
- Cannot be minimized, keeping the conversation experience visible within the page.
- Uses dimensions optimized for an embedded layout.
- For All-in-One Chat, visitors can:
- Choose between the available communication channels.
- Navigate between channels without leaving the embedded widget experience.
- The Chat Widget Builder preview automatically adapts to show the inline experience when Embedded placement is selected.
- Settings and controls that apply only to floating chat bubbles are automatically hidden when using Embedded placement.
⭐ Why It Matters:
This enhancement gives businesses more control over where and how conversations happen across their digital experiences.
Users can now create dedicated chat experiences within:
- Landing pages and funnels
- Website pages
- AI-powered experiences
- Contact and support pages
- Custom embedded layouts
Instead of requiring visitors to interact with a floating bottom-right chat bubble, messaging can now become a native part of the page experience, helping businesses create more intentional and contextual customer journeys.
📝 Notes:
- Embedded placement is available across all supported Chat Widget types.
- Embedded widgets remain continuously visible and cannot be minimized.
- Floating bubble and initial prompt behaviors are automatically disabled in Embedded mode.
- The builder preview and configuration controls dynamically adjust based on the selected placement.
